Refund Policy

Akizmart.com Refund Policy

Effective Date: 20/03/2025

Thank you for shopping with Akizmart.com. We hope you are satisfied with your purchase. However, if you are not completely satisfied, we offer a simple and transparent refund policy.

1. Eligibility for Refund

  • Refunds are applicable for products that are unused, in their original packaging, and in the same condition as when you received them.
  • Refund requests must be made within 7 days from the date of purchase or delivery.
  • Products that are non-returnable, such as perishable goods, intimate items, or personalized products, are not eligible for a refund.

2. Process for Requesting a Refund

To initiate a refund request:

  • Contact our customer support team at akizmart@gmail.com or +9197461 01646 with your order details.
  • Provide the order number, product name, and reason for the refund.
  • If applicable, include photos of the item (damaged or defective products) to support your claim.

3. Refund Approval

Once we receive your refund request:

  • We will verify the eligibility of the product.
  • Refund requests will be processed within 7 business days from the receipt of the returned product (if applicable).

4. Refund Method

  • If your refund is approved, we will issue the refund to the original payment method used for the purchase.
  • Please note that it may take 7 business days for the amount to reflect in your bank account or payment method, depending on the processing time of your payment provider.

5. Return Shipping Charges

  • The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective product received).
  • We recommend using a traceable shipping service for returns, as we cannot guarantee receipt of the returned items.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired product.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 2 days of receiving the item, along with photographs of the damage, to initiate a return or refund.
  • We will provide you with a return shipping label at no additional cost for defective or damaged products.

8. Contact Us

For any queries or further assistance regarding our refund policy, please feel free to reach out to us:

  • Email: akizmart@gmail.com
  • Phone: +91 97461 01646
  • Address: **akizmart.com
    Kochi
    Kerala, India.

Thank you for shopping with Akizmart.com. We value your business and are committed to ensuring your satisfaction.